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|Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience
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Author: Charles Kenney
For decades, the manufacturing industry has employed the Toyota Production System — the most powerful production method in the world — to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method.
Winner of the Shingo Research and Professional Publication Award!
Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. The results speak for themselves, including:
- An innovative patient safety alert system
- Reduction in professional liability insurance expenses
- Foundational changes that make it possible for nurses to spend 90% of their time with patients
- A computerized module that sorts through electronic medical charts and automatically identifies when disease management and preventative testing due
Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer – the patient. This book shows you how you use this system to transform your own organization.
- New - Never used. Got as a gift.
|Redefining Health Care: Creating Value-Based Competition on Results
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Author: Michael E. Porter
The U.S. health care system is in crisis. At stake are the quality of care for millions of Americans and the financial well-being of individuals and employers squeezed by skyrocketing premiums—not to mention the stability of state and federal government budgets.
In Redefining Health Care, internationally renowned strategy expert Michael Porter and innovation expert Elizabeth Teisberg reveal the underlying—and largely overlooked—causes of the problem, and provide a powerful prescription for change.
The authors argue that competition currently takes place at the wrong level—among health plans, networks, and hospitals—rather than where it matters most, in the diagnosis, treatment, and prevention of specific health conditions. Participants in the system accumulate bargaining power and shift costs in a zero-sum competition, rather than creating value for patients. Based on an exhaustive study of the U.S. health care system, Redefining Health Care lays out a breakthrough framework for redefining the way competition in health care delivery takes place—and unleashing stunning improvements in quality and efficiency.
With specific recommendations for hospitals, doctors, health plans, employers, and policy makers, this book shows how to move health care toward positive-sum competition that delivers lasting benefits for all.
|Human Resources In Healthcare: Managing for Success, Third Edition
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Author: Bruce Fried
Human Resources in Healthcare: Managing for Success, Third Edition, presents the techniques and practices behind effectively managing people the healthcare industry s most important asset. It provides the concepts and practical tools necessary for meeting the unique challenge of managing healthcare employees. Key Features: This edition includes: An expanded chapter on health and safety in the workplace, highlighting disaster preparedness and management A new chapter on globalization and the mobile workforce A new chapter focusing on employee benefits and benefit design An expanded chapter on training and career development A new section containing complex cases Chapters include cases, discussion questions, and exercises Covers fundamental topics as well as timely issues
|Getting Started in Private Practice: The Complete Guide to Building Your Mental Health Practice
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Author: Chris E. Stout
All the tips and tools you need to build a successful mental health practice from the ground up
Many mental health professionals currently working for group practices, hospitals, and private or government agencies have both the skills and the drive to become solo practitioners. But how and where do you begin?
Getting Started in Private Practice is a reliable reference that offers the comprehensive information and armchair motivation you need to establish and build your own practice from the ground up. User-friendly and full of helpful tips, this handy book provides you with tools and techniques for starting and maintaining a thriving private practice, including information on:
* Discovering your ideal practice
* Creating a business plan
* Financing your start-up
* Setting fees
* Setting up shop and measuring results
* Minimizing risk
* Managing managed care
* Marketing your practice
* Generating referrals
* Utilizing additional print, Web, and organizational resources
From major concerns such as ethics and liability to day-to-day matters like selecting stationery and business cards, Getting Started in Private Practice puts the best solutions at your fingertips. Whether you're a recent graduate or a seasoned pro, this invaluable resource will help you minimize the uncertainty of establishing a solo practice while maximizing the rewards.
|Managed Care: What It Is And How It Works (Managed Health Care Handbook ( Kongstvedt))
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Author: Peter R. Kongstvedt
The new Third Edition of Managed Health Care: What It Is and How It Works is a concise introduction to the foundations of the American managed health care system. Written in clear and accessible language, this handy guide offers an historical overview of managed care and then walks the reader through the organizational structures, concepts, and practices of the managed care industry. This thorough revision has been completely updated with all the newest data on this dynamic industry and features all new sections on: pay for performance, consumer directed health plans, new approaches to care management, as well as advances in information technology.
|Case Studies in Global Health: Millions Saved (Texts in Essential Public Health)
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Author: Ruth Levine
"This book demonstrates that smart, well-constructed investments in global health can achieve a widespread impact on the way people live." --Dr. Rajiv Shah, USAID Administrator This series of twenty case studies illustrates real-life proven, large-scale success stories in global public health. Drawing from a rich evidence base, the accessible case write-ups highlight experiences in scale-up of health technologies, strengthening of health systems, and the use of health education and policy change to achieve impressive reductions in disease and disability, even in the poorest countries. An overview chapter draws attention to factors that contributed to the successes. Discussion questions help to bring out the main points and provide a point of departure for independent student research. This volume is an updated and expanded version of the popular and influential book Millions Saved: Proven Successes in Global Health, published in 2004 by the Center for Global Development. Useful as a stand-alone text or as a complement to Essentials of Global Health, this book will give your students a clear and inspiring picture of how global public health efforts have made a difference in the lives of people around the world. Looking for more real-life evidence? Check out Cases 1, 3, 6, 7, & 13 in Essential Case Studies in Public Health, Putting Public Health into Practice.
|Organizational Behavior, Theory, And Design In Health Care
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Author: Nancy Borkowski
Using the meso theory framework introduced by House, Rousseau and Thomas-Hunt which integrates the study of organizational behavior and organization theory simultaneously, this book fills the need of many health management programs that offer a combined organizational behavior and theory course. It provides a clear and concise overview of the essential topics in organization theory and design from the healthcare manager’s perspective.
|Quality By Design: A Clinical Microsystems Approach
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Quality by Design reflects the research and applied training conducted at Dartmouth Medical School under the leadership of Gene Nelson, Paul Batalden, and Marjorie Godfrey. The book includes the research results of high-performing clinical microsystems, illustrative case studies that highlight individual clinical programs, guiding principles that are easily applied, and tools, techniques, and methods that can be adapted by clinical practices and interdisciplinary clinical teams. The authors
- describe how to develop microsystems that can attain peak performance through active engagement of interdisciplinary teams in learning and applying improvement science and measurement;
- explore the essence of leadership for clinical Microsystems;
- show what mid-level leaders can do to enable peak performance at the front lines of care;
- outline the design and redesign of services and planning care to match patient needs with services offered;
- examine the issue of safety;
- describe the vital role of data in creating a rich and useful information environment;
- provide a core curriculum that can build microsystems’ capability, provide excellent care, promote a positive work environment, and contribute to the larger organization.
Ancillary materials for use in classroom teaching, training, or coaching are available at http://clinicalmicrosystem.org/materials/
|Health Disparities in the United States: Social Class, Race, Ethnicity, and Health
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Author: Donald A. Barr
The health care system in the United States has been called the best in the world, but many of its residents cannot afford or do not have access to adequate care. Health Disparities in the United States explores how socioeconomic status, race, and ethnic make-up affect health disparities; what the wide gulf in care and health outcomes means for the medical community, cultural subsets, and society at large; and how to address the issue effectively.
Topics examined include:• The relationship between income and social status and health care and outcomes• The effect of race and ethnicity on health and the availability of care• Conscious, unconscious, and institutionalized bias in treatment options• How and when race and ethnicity should be taken into account in treating illness• Practical and practicable ideas for reducing health disparities
Analyzing the complex web of social forces that influence health outcomes in the United States, this book is a vital teaching tool and a comprehensive reference for social science and medical professionals.
|The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean (ACHE Management)
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Author: John R. Black
The Toyota Production System model, or Lean, is not new. It has been successfully used in manufacturing companies for decades and is now making dramatic improvements in healthcare institutions as well. This straightforward guide explains what Lean is, how it works, and how to implement the strategy at your organization. What do the production of cars and the care of patients have in common? In both cases, the goal is to deliver high-quality, error-free results. Lean is a proven strategy for providing safe, hassle-free, and cost-effective care. Learn from success stories from healthcare organizations Real-life examples illustrate how well Lean works. These accounts will help you gain a sense of what s involved in implementing Lean in healthcare. How do you get an organization to adopt Lean as its improvement strategy? How do you bring people on board? How do you put the Lean infrastructure in place? How do you even start? These stories will answer your questions about applying Lean, and perhaps most important, convey the remarkable results you can expect.
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